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E-mail inquiries


This page is for users to express comments, make requests and ask questions with regard to West Nippon Expressway Company Limited (NEXCO West Japan).

Inquiries about toll fees and requests for documents should also be made here.

Any personal information entered by a customer will only be used to respond to the customer's inquiries etc.; and not for any other purpose.

If your comment, request or question relates to regions managed or constructed by East Nippon Expressway Company Limited (NEXCO East Japan) or Central Nippon Expressway Company Limited (NEXCO Central Japan), or if we decide that it is appropriate for our group companies to respond, then we will pass your e-mail on to the relevant organization - please proceed to the e-mail contact page only if you agree that we may take this action.

To the e-mail contact page for inquiries on toll fees and requests for documents(Any other inquiries should be directed to the telephone numbers listed below)

  • Traffic information and inquiries on lost property

    NEXCO West Japan Customer Service Center  0120- 9 24 8 63 (open 24 hours a day, all year round)

    *Free-phone service may not be available in all cases - such as calls from IP phones etc.
    In this case, please use 06-6876-9031(call charges apply)

  • The content of any reply is directed at the individual customer.Forwarding all or part of the reply e-mail is strictly prohibited.
  • Sending content that constitutes anything other than your own opinion (such as product sales etc.) is strictly prohibited.
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